Program definition - The content

The business proposition, business processes, ICT and organisation structure amount to a clear idea of the blueprint that supports the "new" business directions. The blueprint is the corner stone for the required program. The program definition consists of budgets to implement the defined projects, project descriptions and planning. Projects in the program can include sales/marketing/customer service, operations, human resources, legal and regulatory, finance and control, IT infrastructure, front- and back office, procurement fulfilment and supply/ demand chain, sustainability and CO2 management.